Thick Evaluation in Decision Making †Free Samples to Students

Question: Discuss about the Thick Evaluation in Decision Making. Answer: Introduction In the given case, a research report has to be prepared on the commercial banking technologies that have emerged off late and have become immensely important. The same has been discussed in the below report where is shows that the technologies have not only helped in increasing the net interest margins and other incomes of the financial institutions but also resulted in improving the profitability and productivity as a whole(Alexander, 2016). The issue to be discussed here is whether the technological improvements being taken in a positive way and how it has impacted the US and Australian financial institutions in particular. Given the topic, the discussion has also been done with respect to operating performance, inherent risks and difficulties in introducing any financial innovation, how it results in economies of scale and its impact on risks of fraud and crime(Belton, 2017). The recent technology changes have impacted not only the retail banking market but also the commercial banking, be it cash management services or working capital management. Corporates have recognised that they are losing interest due to idle cash and thus now they find the need to know the working capital and cash balance on real time basis. FIIs are investing big time in technological investments to help corporates improve the efficiency of the business(Chaudron, 2018). Banks and financial institutions are in the process of overhauling the back end activities through digitization and automation of most of the jobs. They are using data analytics to bring in new services like customer and vendor financing to help the mid and small sized businesses and help growing the revenue and profitability of the bank. Some of the major innovations that have come way in the US financial institutions are Block chain technology: This has emerged as one of the greatest innovation of the era removing the paper based trade finances. It is secured, transparent and gives the authorization to the approved intermediaries over the network. It also reduces the counter party default risk(Raghupathi Wu, 2018). Digitization of the back office: With the advent of innovative technologies, banks and financial institutions are trying to do away with the paper records and processing and making it all digitized so that the entire process can be streamlined. This is not improving productivity but helping in cost cutting(Davis, 2017). Automation: This has made the most news as banks are now trying to limit all the human interventions and manually driven processes in order to avoid scams and leverage the work by improving the speed and accuracy of the operations and transaction processing. Marketplace lender concept: In US, market place lenders are using various online platforms to connect the borrowers or corporates in need of funds with the lenders or investors of money which is enabling the transaction to be processed quickly and with limited risks. This also enables the bank to increase its revenue by the way of commission(Choy, 2018). Hybrid Cloud technology: The cloud data services have helped the banks and financial institutions to be agile and improve in terms of operational efficiency, faster processing of payments and receipts, easy retrieval of data and customer master, security, innovation, collaboration in ecosystem and finaly revenue and profit growth. Impact of the innovative technologies in Australian based financial institutions The Australian banks and financial institutions have been other parties who have witnessed multiple opportunities and risks with the growing technological advancements. The long term growth has been targeted which involves mitigating the cyber risk, practising regulatory recalibration under the umbrella of Australian laws, focusing on customer eccentricity and redefining the workforce. The impact has been directly in the form of growth in GDP and interest rates(Timothy, 2004). This has been sustainable and customers now are the only target of the banks in terms of offering excellent and speedy services. Some of the innovative technologies being used are: Online banking and Mobile banking: This has helped the end customer off late to get the funds anywhere at any time. This has also helped in reducing the risk of siphoning of funds. The Android marketplace has introduced multiple applications and digital wallets that help the customers to do online business as well(Goldmann, 2016). Data back up and disaster recovery: Due to the use of the cloud computing services, it has become easier for the bank to store millions of GBs of data securely which is creating a trust in the marketplace. The recovery of the data, the data back ups to the remote server, ect have become ever so fast and cheap since the advent of cloud services(Gerlach, et al., 2018). Lockbox and electronic based services: It is based on online collection of the data for payments for the corporates to reduce the unusual delays in clearing and is known as float. In this type of lockbox arrangement, the bank sets up lock boxes at the post offices for corporates which are situated in the remote areas. The bank staff then collects these cheques and deposits the same in the customer account on the same day and this activity is being done multiple times a day(Kuhn Morris, 2016). The information about the same is wired to the client. Treasury management software: The banks have been using the treasury management softwares which is much faster and accurate as compared to the manual means. As this is risky and very sensitive area and involves a lot of investments and funds, banks have installed a dedicated system to handle all the secure transactions. This is helped in enabling ease of business services(Linden Freeman, 2017). Installation of ERP products and keeping it up to date: The ERP systems have brought about a great deal of changes in the banking products and it helps in consolidation of the data and thereby reporting of the profitability. This financial innovation has helped the banks to derive economies of scale and reduce the cost incurred(Marques, 2018). Ethical issues and common good analysis on the technological advancements With the rising advent in the area of technology and agility is services, there also comes ethical concerns and the risks of misusing the customer data. When the clients data and ultra sensitive information is being stored on the common server and on cloud, it also enhances the risk that the same may be unutilised or may be leaked or may be used for unwarranted things. It is the responsibility of the bank to make secure the same and protect it as the cloud technology as well as the blockchain technology are something that is guided by logic and therefore, it can erupt and cause leakage of data anytime. Besides this, there are many data which are kept or stored in the common server and the same is accessible to a number of users therefore the banks needs to be extra careful whie dealing with the same. This has also given rise to the crimes and the risks of the fraud as it was seen that the debit and credit cards were hacked through other card material and lots of funds were absconded through this. Therefore, online and mobile banking, the debit and credit cards are need to be more secured and authenticated so that the security cannot be breached easily. However, there have been more positives than the quantum of risks and uncertainities being offered by the innovations in technology. It has improved the services of the bank, the ease of service for the customer, introduction of the various new banking products and services, the agility and the speed of the services with which it is being offered. The commercial, retail as well as personal banking has been boosted with all these technological advancements and thereby increased the margins and net interest income for the banks and the financial institutions. Also, it has helped the banks to increase the customer base by reaching out to the areas where there are connectivity issues. Conclusion From the above discussion and analysis on the varied technological innovations and introductions in the banking and financial sector, it can be concluded that the same has had dual effects. While it has brought about disruptive changes in the financial world with the blockchain technology and cloud computing, it has also brought about the risks of hacking and cyber security issues. The beneficiaries of all these have been the banks who have improved on the balance sheet as well as the profit and loss statement over the years by increasing the customer base and thereby net interest margin and other net income. It has resulted in economies of scale all around the banking industry and is expected to bring further changes going forward. References Alexander, F., 2016. The Changing Face of Accountability. The Journal of Higher Education, 71(4), pp. 411-431. Belton, P., 2017. Competitive Strategy: Creating and Sustaining Superior Performance. London: Macat International ltd. 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Business Ethics Quarterly, 27(3), pp. 353-379. Marques, R. P. F., 2018. Continuous Assurance and the Use of Technology for Business Compliance. Encyclopedia of Information Science and Technology, pp. 820-830. Raghupathi, W. Wu, S., 2018. The Strategic Association Between Information and Communication Technologies and Sustainability: A Country-Level Study. IGI Global, disseminator of knowledge, p. 26. Timothy, G., 2004. Managing interest rate risk in a rising rate environment. RMA Journal, Risk Management Association (RMA), November.